9. FAQ Policy Page
9. FAQ Policy Page
Last updated: 7th of may 2026
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, customs processing or carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use this fulfilment model to reduce unnecessary handling time and deliver your order as efficiently as possible.
Do you offer free shipping?
Yes. We offer free shipping on all orders across Canada.
Do you offer returns?
Yes. Paul & Claire Montreal offers a 30-day Money-Back Guarantee.
If you are not satisfied with your purchase, please contact us within 30 days of receiving your order at:
How do I start a return?
Simply email us at:
Please include:
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Your full name
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Your order number
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The reason for your return
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Photos if the item is damaged, faulty or incorrect
Our customer support team will guide you through the return process.
Who pays for return shipping?
For change-of-mind returns, size exchanges or unwanted items, the customer is responsible for the return shipping costs.
The standard return shipping cost is CAD $48.60 per return shipment.
If the approved return address is our supplier in China, the customer is responsible for arranging and paying for the return shipment.
This does not affect any rights you may have under applicable Canadian consumer protection laws.
When will I receive my refund?
Once your returned item has been received and approved, we will process your refund to your original payment method.
Please note that your bank or payment provider may require several additional business days to complete the refund.
What if my item is faulty or incorrect?
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and, if possible, the packaging
We will review your request and work with you to provide a suitable solution as quickly as possible.
How can I contact customer support?
Our customer support team is happy to help with any questions regarding your order, shipping, returns or our products.
Email: info@paulandclairemontreal.ca
We aim to respond as quickly as possible during business days.