Terms and Conditions
These Terms & Conditions apply to all purchases made through the website of Paul & Claire Montreal.
By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.
For any inquiries, please contact:
info@paulclairemontreal.ca
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements made through our website.
By placing an order, you confirm that:
-
You are at least 18 years old or have parental/guardian permission.
-
You accept these Terms & Conditions in full.
We reserve the right to update or modify these terms at any time.
2. Product Information
We make every effort to ensure that all product descriptions, images, pricing, and information on our website are accurate and up to date.
However:
-
Minor variations in color, size, or appearance may occur due to screen settings or production differences.
-
Typographical errors or unintentional inaccuracies may occur.
-
We reserve the right to correct any errors and update information without prior notice.
3. Ordering & Payment
Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on the customer’s country and location.
Customers are responsible for:
-
Ensuring correct billing and shipping information
-
Verifying the availability of payment methods in their region
If payment authorization fails, the order will not be processed.
4. Processing & Delivery
-
Processing Time: 1–3 business days
-
Estimated Shipping Time: 3–7 business days (depending on location)
Orders are shipped directly from our international fulfillment partners.
Delivery times are estimates and may vary due to:
-
Customs procedures
-
Local courier delays
-
Seasonal demand
-
External logistical factors beyond our control
Paul & Claire Montreal is not responsible for delays caused by shipping carriers or customs authorities.
5. Returns & Cancellations
All return conditions, procedures, and refund policies are outlined in our separate Return Policy page.
Orders may only be canceled within a limited timeframe after placement. Once an order has entered processing, cancellation may no longer be possible.
6. Liability
Paul & Claire Montreal is not liable for:
-
Loss or damage during shipping once tracking confirms delivery to the address provided by the customer.
-
Delays caused by courier services or customs.
-
Incorrect addresses provided by the customer.
Customers are responsible for carefully reviewing their shipping information before completing the purchase.
7. Intellectual Property
All website content, including but not limited to:
-
Text
-
Images
-
Logos
-
Graphics
-
Branding
-
Product descriptions
is the exclusive property of Paul & Claire Montreal.
Unauthorized reproduction, distribution, or commercial use of any website content is strictly prohibited.
8. Complaints Procedure
If you have a complaint regarding a product or service, you may submit it in writing via:
Please include:
-
Your full name
-
Order number
-
Clear description of the issue
We aim to respond within 24 hours.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws applicable to our business operations.
Any disputes arising from or related to these Terms & Conditions shall be resolved under the applicable jurisdiction.