Shipping & Delivery Policy
At Paul & Claire Montreal, we aim to deliver your order as efficiently and securely as possible. Below you will find all relevant information regarding our shipping and delivery process.
If you have any questions, please contact us at:
info@paulclairemontreal.ca
1. Order Processing Time
-
Orders are processed within 1–3 business days.
-
Orders are not processed on weekends or public holidays.
-
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please ensure your email address is entered correctly at checkout to receive shipping updates.
2. Estimated Delivery Time
-
The average estimated delivery time is 3–7 business days, depending on your location.
-
Delivery times may vary due to:
-
Customs clearance procedures
-
Local courier delays
-
High seasonal demand
-
Unforeseen logistical disruptions
-
Delivery times are estimates and cannot be guaranteed.
3. Shipping Origin & Fulfillment
All orders are shipped directly from our international fulfillment partners.
Because we operate internationally, shipments may be subject to:
-
Customs inspections
-
Import duties
-
Local taxes
Any applicable customs fees or import charges are the responsibility of the customer, depending on local regulations.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on:
-
Package weight
-
Destination country
-
Selected shipping method
The exact shipping fee will always be visible before completing your purchase.
5. Delivery Responsibility
-
Once tracking confirms that a package has been delivered to the address provided at checkout, responsibility transfers to the customer.
-
Paul & Claire Montreal is not responsible for lost or stolen packages after confirmed delivery.
-
Customers are responsible for ensuring their shipping address is correct.
Any address errors must be reported within 24 hours of placing the order. After this timeframe, changes may no longer be possible.
6. Delays & Force Majeure
We are not liable for delays caused by:
-
Customs authorities
-
Shipping carriers
-
Natural events
-
Strikes or logistical disruptions
-
Other circumstances beyond our control
We will always assist customers in tracking and resolving shipping-related issues when possible.